Privacy Policy

This website is maintained and operated by Trezo Soluções Web LTDA EPP.

We collect and use certain personal data belonging to those who use our website. In doing so, we act as controller of this data and are subject to the provisions of Federal Law n. 13,709/2018 (General Personal Data Protection Law – LGPD).

We take care of the protection of your personal data and, therefore, we provide this privacy policy, which contains important information about:

  • Who should use our website
  • What data we collect and what we do with it;
  • Your rights in relation to your personal data; It is
  • How to contact us.


Who should use our website

Our website can only be used by anyone of any age group.


Data we collect and reasons for collection

Our website collects and uses some personal data from our users, in accordance with the provisions of this section.

1. Sensitive data

Sensitive data from our users will not be collected, meaning those defined in arts. 11 and following of the Personal Data Protection Act. Thus, there will be no collection of data on racial or ethnic origin, religious conviction, political opinion, union affiliation or organization of a religious, philosophical or political nature, data referring to health or sex life, genetic or biometric data, when linked to a natural person.

2. Cookies

Cookies are small text files that are automatically downloaded to your device when you access and browse a website. They basically serve to identify devices, activities and user preferences.

The cookies do not allow any file or information to be extracted from the user’s hard drive, and it is not possible, through them, to have access to personal information that did not come from the user or the way he uses the website’s resources .

A. Website cookies

Website cookies are those sent to the user and administrator’s computer or device exclusively by the website.

The information collected through these cookies is used to improve and personalize the user experience, and some cookies may, for example, be used to remember user preferences and choices, as well as to offer personalized content.

B. Third party cookies

Some of our partners may set cookies on the devices of users who access our website.

These cookies, in general, aim to enable our partners to offer their content and services to the user who accesses our website in a personalized way, by obtaining navigation data extracted from their interaction with the website.

The user will be able to obtain more information about third-party cookies and how the data obtained from them is treated, in addition to having access to the description of the cookies used and their characteristics, by accessing the following link:

Essential platform cookies
Google Analytics

The entities in charge of collecting cookies may transfer the information obtained to third parties.

C. Cookie management

The user may oppose the registration of cookies by the website, simply by deactivating this option in their own browser. More information on how to do this in some of the main browsers used today can be accessed from the following links:

Internet Explorer


Google Chrome

Mozilla Firefox


Deactivating cookies, however, may affect the availability of some tools and features of the website, compromising its correct and expected functioning. Another possible consequence is the removal of user preferences that may have been saved, harming your experience.

3. Collection of data not expressly provided for

Eventually, other types of data not expressly provided for in this Privacy Policy may be collected, provided that they are provided with the user’s consent, or that the collection is permitted based on another legal basis provided for by law.

In any case, the data collection and the processing activities resulting from it will be informed to the website users.


Sharing of personal data with third parties

We do not share your personal data with third parties. Despite this, it is possible that we do so to comply with a legal or regulatory determination, or even to comply with an order issued by a public authority.

How long your personal data will be stored

The personal data collected by the website are stored and used for a period of time that corresponds to what is necessary to achieve the purposes listed in this document and that considers the rights of its holders, the rights of the website controller and the applicable legal or regulatory provisions.

Once the storage periods for personal data have expired, they are removed from our databases or anonymized, except in cases where there is the possibility or the need for storage by virtue of a legal or regulatory provision.

Legal bases for the processing of personal data

A legal basis for the processing of personal data is nothing more than a legal basis, provided for by law, which justifies what justifies. Thus, each personal data processing operation needs to have a corresponding legal basis.

We process the personal data of our users in the following cases:

  • for compliance with a legal or regulatory obligation by the controller
  • when necessary to meet the legitimate interests of the controller or a third party

1. Compliance with a legal or regulatory obligation by the controller

Some personal data processing operations, especially data storage, will be carried out so that we can comply with obligations provided for by law or in other regulatory provisions applicable to our activities.

2. Legitimate interest

For certain personal data processing operations, we rely exclusively on our legitimate interest. To find out more about in which cases, specifically, we use this legal basis, or to obtain more information about the tests we carry out to make sure we can use it, contact our Personal Data Protection Officer through one of the channels informed in this Privacy Policy, in the section “How to contact us”.

3. How the holder can exercise his rights

To ensure that the user who intends to exercise their rights is, in fact, the holder of the personal data object of the request, we may request documents or other information that may help in their correct identification, in order to safeguard our rights and the rights of third parties. This will only be done, however, if absolutely necessary, and the applicant will be provided with all related information.


Security measures in the processing of personal data

We employ technical and organizational measures able to protect personal data from unauthorized access and situations of destruction, loss, misplacement or alteration of such data.

The measures we use take into account the nature of the data, the context and purpose of the treatment, the risks that an eventual violation would generate for the rights and freedoms of the user, and the standards currently used in the market by companies similar to ours.

Among the security measures adopted by us, we highlight the following:

  • The data of our users is stored in a secure environment;
  • We limit access to our users’ data, so that unauthorized third parties cannot access them;
  • We use an SSL (Secure Socket Layer) certificate, so that data transmission between user devices and our servers is encrypted;
  • We keep records of all those who have, in some way, contact with our data.


Even if you do everything in your power to avoid security incidents, it is possible that a problem occurs exclusively motivated by a third party – as in the case of attacks by hackers or crackers or, even, in case of exclusive fault of the user, which occurs, for example, when he himself transfers his data to a third party. Thus, although we are, in general, responsible for the personal data we process, we are exempt from responsibility in the event of an exceptional situation such as these, over which we have no control.

In any case, in the event of any type of security incident that could generate risk or significant damage to any of our users, we will notify those affected and the National Data Protection Authority about the incident, in accordance with the provisions of the General Protection Law. of Data.


Changes to this policy

This version of this Privacy Policy was last updated on: 01/11/2021.

We reserve the right to modify these rules at any time, especially to adapt them to any changes made to our website, either by making new features available, or by suppressing or modifying those that already exist.

Whenever there is a change, our users will be notified about the change.


How to contact us

To clarify any doubts about this Privacy Policy or about the personal data we process, please contact our Personal Data Protection Officer, through any of the channels mentioned below:

Phone number: +55 (47) 3322-0630

Postal code

Rua República Argentina, 704 – Sala 101
Ponta Aguda
Blumenau, Santa Catarina